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Trade-In & Selling
How does the trade-in process work?
Simply bring your used Apple device to our store or submit details online for an instant quote. Once evaluated, you'll receive an offer, and if accepted, you get paid instantly.
Do you accept devices with cracked screens?
Yes! We accept iPhones, iPads, and MacBooks with cracked front or back screens. The trade-in value may be adjusted accordingly.
What if my device is iCloud locked?
We cannot accept iCloud-locked devices for trade-in due to security reasons. Please remove the lock before bringing it in.
Product Sales & Ordering
What products do you sell?
We offer a wide range of certified pre-owned and new Apple devices, including iPhones, iPads, MacBooks, Apple Watches, and accessories.
Do your products come with a warranty?
Yes, all our devices come with a standard warranty. Extended warranties are available for purchase.
How do I place an order?
You can place an order online through our website or visit our store for in-person purchases.
Repairs & Services
What repair services do you offer?
We specialize in Apple device repairs, including screen replacements, battery replacements, water damage repair, and software troubleshooting.
How long does a repair take?
Most repairs are completed within 1-2 hours, depending on the issue. Complex repairs may take longer.
Do you use genuine Apple parts?
We use high-quality replacement parts, and genuine Apple parts are available upon request for certain models.
Shipping & Payment
What are the shipping options?
We offer nationwide shipping in Malaysia with standard and express delivery options.
What payment methods do you accept?
We accept online bank transfers, credit/debit cards, and e-wallet payments like GrabPay, Touch 'n Go, and Boost.
What is your return policy?
Returns are accepted within 7 days for unused products. Trade-in devices and repair services are non-refundable.
